Shipping Policy

Shipping Terms

We offer the following International Commercial Terms (Incoterms):

1. CIF (Cost, Insurance and Freight)

- We handle all shipping costs, insurance and freight to the destination port

- Risk transfers to the buyer once goods are loaded on the vessel

- Suitable for buyers who prefer a hassle free shipping process

2. FOB (Free on Board)

- Buyer is responsible for shipping costs, insurance and freight after goods are loaded onto the vessel at the origin port

- Risk transfers to the buyer once goods are on board

- Ideal for buyers who want more control over shipping logistics

3. CFR (Cost and Freight)

- We cover shipping costs to the destination port, but the buyer arranges insurance

- Risk transfers to the buyer once goods are loaded onto the vessel

- Best for buyers who prefer to manage their own insurance

Shipping Methods

1. Primary Method: Air Freight

- Fast and secure delivery (3-7 business days, depending on destination)

- Best for urgent or smaller orders

2. Secondary Method: Sea Freight

- Available for large orders (Full Container Load - FCL or Less than Container Load - LCL)

- More cost-effective for bulk shipments (transit time: 20-30 days)

- Must be confirmed in advance based on order volume

Delivery & Lead Time

Production Time: 20-25 days (depending on order size)

Shipping Time:

- Air: 3-7 business days after dispatch

- Sea: 20-30 days after departure (varies by destination)

Custom & Import Duties

- Under CIF/CFR: We handle export customs clearance

- Under FOB: Buyer arranges import customs clearance and duties

- All import taxes, duties and fees are the buyer’s responsibility unless otherwise agreed

Returns & Claims

- No returns accepted unless due to manufacturing defects (must be reported within 7 days of receipt)

- Claims for lost/damaged shipments must be filed with the shipping carrier/insurance provider

Force Majeure

We are not liable for delays caused by unforeseen circumstances (natural disasters, strikes, wars, etc.)

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