Question 1

What products do you export?

Accepted Answer

We specialize in exporting high quality block print textiles, including:
- Fabrics (cotton, linen, blends)
- Home textiles (bedding, dining, curtains, rugs)
- Garments (tops, dresses, jackets)
- Bath (cosmetic bags, robes, towels, pouches)
- Dining (tablecloth, napkins, placemats, runner)

Question 2

What are your payment terms?

Accepted Answer

We accept:
- 100% Advance Payment (TT/Bank Transfer) - Preferred for new buyers
- Partial Advance (50-70%) + Balance Before Shipment - For trusted clients
- Letter of Credit (L/C) - Irrevocable & Confirmed - Subject to bank approval

Question 3

What shipping methods do you offer?

Accepted Answer

- Air Freight (Express) - Fast delivery (3-7 days), ideal for urgent orders
- Sea Freight - Cost effective for bulk shipments (15-30 days)

Question 4

What Incoterms do you work with?

Accepted Answer

We primarily operate on:
- CIF (Cost, Insurance & Freight) - We handle shipping & insurance
- FOB (Free on Board) - Buyer arranges shipping after loading
- CFR (Cost & Freight) - We pay freight, buyer handles insurance

Question 5

Can I get samples before placing an order?

Accepted Answer

- Yes! We provide samples for quality checks
- Sample costs are refundable upon bulk order placement
- Shipping charges for samples are paid by the buyer

Question 6

What is your production lead time?

Accepted Answer

- Standard: 20-25 days (depending on order size)
- Custom orders: 25-30 days (confirmed upon discussion)

Question 7

How do you ensure quality control?

Accepted Answer

Pre-shipment inspections available (third-party or in-house)

Question 8

What if there’s a delay in shipment?

Accepted Answer

- We notify buyers immediately in case of delays (production or logistics)
- Force majeure (natural disasters, strikes, etc.) may affect timelines

Question 9

What if goods are damaged or lost in transit?

Accepted Answer

- For CIF shipments: Insurance covers damages (claims filed by us)
- For FOB/CFR: Buyer must claim via their insurance

Question 10

Do you handle customs clearance?

Accepted Answer

- Under CIF/CFR: We manage export customs
- Under FOB: Buyer handles import customs & duties

Question 11

Can I modify my order after confirmation?

Accepted Answer

- Changes are possible only before production begins (may affect lead time)
- Modifications may incur additional costs

Question 12

How do I track my shipment?

Accepted Answer

- Air shipments: Tracking number provided (AWB)
- Sea shipments: Bill of Lading (B/L) shared for tracking

Question 13

What’s your minimum order quantity (MOQ)?

Accepted Answer

- The minimum order for a selected product is 50 pieces, all in the same material, design and color
- Contact us for custom MOQ requests

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